When looking for tax bills online you may search by any one of the following criteria:

• NAME (Last Name [space] First Initial)
• PROPERTY LOCATION
• BILL NUMBER
• UNIQUE ID
• LIST NUMBER

Once you have located your tax bills online, you may choose from the following viewing options:

• ALL to view all of your bills, including prior year bills that are paid in full
• DUE NOW to see bills that are currently due
• BALANCE DUE to see all bills, both current and delinquent, with a balance due.

Icons next to your bill information allow you to do the following:

• View Information on this Account
• Download PDF
• View All Bills
• Tax Payment History
• View Original Bill
• Add this Bill to your Shopping Cart for Payment

To pay your bill online, first follow the instructions above to find your tax bill.  Once you've located your bill:

• Click on the SHOPPING CART
• Choose Pay In Full to pay the ENTIRE bill or choose Pay Due Now to pay only the INSTALLMENT DUE. If you want to make a partial payment, click Pay Due Now here. You will have the opportunity to enter the partial payment amount before you enter your payment information.
• Add as many bills to your shopping cart as you choose. (All payments will be applied to delinquent bills first as required by CT General State Statue 12-144b.)
• Use the dropdown arrow on the Cart Total Tab at the top right of the page to click on VIEW CART to check on your selection of bills or click on CHECKOUT to proceed to the Payment Page.
• After reading the Terms and Conditions click on Pay Now.
• From this page you can View Invoice, View Summary, Remove a bill from the Cart, Proceed to Checkout, and Register the Account
• If you would like to sign up for Paperless Billing click I want to Register this Account
• Use the dropdown arrow in the Available Payment Options to choose your payment method. Click on Pay Full Invoice to pay the amount in full or click on Pay Other Amount to make a partial payment.  A Payment Summary will be visible on the screen to show the amount you are paying, the non-refundable service fee, and the total amount of your payment.

• Click Continue to Payment Information
• Enter your payment information. You must enter a valid email address for your payment confirmation email to be sent to you. Please review all information entered for accuracy before continuing.
• Click Continue to Review Payment
• Click Submit

If your vehicles are registered under different first names, you must search under each name separately using the last name and just the first initial of each person. (Example: Smith J; Smith M).

Payments must be applied to the taxpayers oldest outstanding obligation by type of tax: real estate, motor vehicle or personal property. (CT General Statute 12-144b)

You are able to make partial payments through the online payment system.

Online payments are subject to a non-refundable convenience fee charged by Invoice Cloud as follows:

Tax Bills

• The non-refundable convenience fee when using an electronic check is $0.95 per bill type (real estate, personal property, motor vehicle).
• The non-refundable convenience fee when using a credit card is 2.95% of the total amount you are paying with a minimum fee of $1.95

Sewer Use Fees

• The non-refundable convenience fee when using an electronic check is $0.95
• The non-refundable convenience fee when using a credit/debit card is a flat fee of $4.95

A $15.00 FEE IS CHARGED FOR ANY REJECTED ACH PAYMENT OR ANY DEBIT/CREDIT CHARGE BACK

If you need help using the online bill pay service please call Invoice Cloud Customer Service at (866) 342-9267.

If you have a question about your tax bill please call (203) 758-4461.

PLEASE NOTE: The payment you make online is received and posted in the tax office on the next business day.  The date you make your payment is considered the effective date for interest purposes only.  A DMV release will not be issued for 7-10 business days from the date payment is received and posted in the tax office.  If an online payment is returned for ANY reason there will be a return payment fee of $15.00 and any additional interest will be owed.

Invoice Cloud is a web-based, electronic invoice presentment and payment company that the Tax Collector’s office partnered with to provide faster, more convenient billing services to our tax payers. By automating billing and collections, customers can click and pay online while helping the environment and reducing clutter in their home or workspace.

The Town of Prospect wanted to make paying bills easier for our residents. The Tax Collector’s office chose Invoice Cloud because it is easy to use and the security is the strongest available.  All the data collected is double encrypted and stored on secure servers.  The data is not sold or released for any purpose other than to complete transactions.

No. Account numbers vary for the different tax types.  Each bill has its own list or bill number.  Real estate bills have a list number and will start with the Grand List year, followed by “01” and then the list number (Ex: 2021-01-0005555). Personal property (business) bills have a list number and will start with the Grand List year, followed by “02” and then the list number (Ex: 2021-02-0045555). Prospect utilizes club billing for motor vehicle and supplemental motor vehicle billing.  The list number (Ex: 2021-MV-0000555 or 2021-MS-0000555) is not the bill number.  Bill numbers are listed individually in the middle portion of the bill.  Motor Vehicle bills will start with the Grand List year, followed by “03” and then the bill number (Ex: 2021-03-0055555). Supplemental Motor Vehicle bills will start with the Grand List year, followed by “04” and then the bill number (Ex: 2021-04-0055555).

Yes, one time registration is required for each bill type to access the resident portal.  You need to register for each of the bill types and accounts you wish to pay online.  If you own two parcels you will need to register both parcels.  If you own multiple vehicles, you will need to register each vehicle.  Once the initial registration process has been completed for each of your accounts, viewing and paying future invoices will be in place.  However, if you register your accounts with the same email and password, you will get a list of accounts to choose from in your customer portal.  The Town of Prospect offers residents an easy and secure way to view, print and pay their tax bills online.  We support electronic bill presentment (viewing) and payment because it is more convenient for residents and better for the environment.

• Electronic checks using a checking or savings account
• MasterCard
• Visa
• Discover
• American Express

Tax Bills

• The non-refundable convenience fee when using an electronic check is $0.95 per bill type (real estate, personal property, motor vehicle).
• The non-refundable convenience fee when using a credit card is 2.95% of the total amount you are paying with a minimum fee of $1.95

Sewer Use Fees

• The non-refundable convenience fee when using an electronic check is $0.95
• The non-refundable convenience fee when using a credit/debit card is a flat fee of $4.95

The convenience fee amount is automatically calculated and is shown o the payment page before you submit your payment for processing.  Convenience fees will appear as a separate charge from the bill amount on your credit card and bank statements.

If there is an error in the Credit Card charge, please contact Invoice Cloud at (866) 342-9267.

Online Bill Payment, in partnership with Invoice Cloud, offers the following benefits:

• No signup fees or registration required
• View an exact replica of your bill online (Sewer Use bills will not be available to view online)
• Access and pay your bills online, at your convenience
• Pay with electronic check or credit/debit card
• Option to pay the total bill, the installment due, or make a partial payment
• Option to pay immediately or schedule a future payment
• Option to sign up for automatic payments
• Auto-Pay/Scheduled payment reminder
• Option to sign up for paperless billing
• You will get an emailed confirmation of payment or print a receipt

Option to store bank account and/or credit card information on the Invoice Cloud secure site for future payments, scheduled payments, or auto-pay