Question: How do I sign up for CodeRED?

Answer: Fill out the form on the the Residential Data Collection Database form. This is the quickest, easiest way to sign up because the information you supply will immediately update Prospect's CodeRED telephone number database.

If you do not have access to the Internet, you can fill out a paper form that will be available at any of the Town offices. This is a duplicate of the online form. Or if you prefer, you can call the Town Hall at 758-4461, and someone will assist you.

Question: I received a CodeRED call, does that mean I am in the CodeRED database?

Answer: Yes. If you would like to submit additional information, such as cell phone numbers, text and email information, you must visit the website and click on the logo. CodeRED always de-duplicates by phone number, so if you are unsure, just submit your information again. This will ensure ALL the information you want will be in the database.

Question: Why did CodeRED call me several times?

Answer: If there is no answer and they do not have an answering machine device, the number will be attempted up to 3 times.

Question: It called me but no message was played?

Answer: If you answer and do not say hello, CodeRED will not begin playing automatically. It is trying to determine if it has reached a live person or an answering device. If you do not say anything, it will hang up and retry the number in the next pass on the non connected numbers.

Question: Why did it leave only part of the message on my answering machine?

Answer: CodeRED will leave a message on an answering device. There are many different brands and types of capturing devices for leaving a message. OCCASIONALLY something about the answering device or the beep of the device causes the system to think it has reached a live person and begins playing the message. When the message is left, it only leaves part of the message. They can call back the 866-419-5000 and receive the entire message. This does not happen often. They are calling approximately 23,000 records. There is a chance that you may get a few of these.

Question: Why does my phone ring once and hang up? It has called me twice and won't let me answer it?

Answer: If you have a ring back tone, which plays a song instead of ringing, the system will interpret this as an Operator Intercept and hang up, only to retry the number. You have two options: You can remove the ring back tone OR you can contact their cell phone provider and request that the phone number 866-419-5000 for CodeRED bypassed by this feature.

Question: Can I arrange to have CodeRED call my place of business?

Answer: Yes. When the Residential Data Collection form opens on the CodeRED page, click on the button labeled "Click to Switch to Business Data" and fill in the required information. Please note that emergency calls can only be delivered to a direct dial number. Automated attendants will disrupt the process and calls will not be delivered.

Question: Can I choose NOT to receive CodeRED messages?

Answer: Yes. Prospect respects your privacy.

If you do not want to receive calls, please notify the Town of Prospect, preferable in writing. However, we strongly advise you to reconsider. CodeRED is designed to make certain you receive fast, accurate emergency information directly from the Town officials whose job is to help protect you and your family.

Question: Who provides the CodeRED service? Is the company reputable?

Emergency Communications Network of Ormond Beach, Florida, provides the service to the Town of Prospect. In business since 1996, the company provides service to approximately 30 percent of Florida counties and 10 percent of Florida citites. Amoung CodeRED's many clients are Venice, Orlando, Orage County, Naples, Marco Island, Longboat Key, Ft. Meyers Beach and Collier County.